Product: VTGO

Maybe some Configuration files failed to install during the installation. Click Ctrl+Alt+Del and click Task Manager. Click the Processes Tab and search for VTGO.exe. Click on it and click End Process on the Task Manager. Then try uninstalling and reinstalling the program.

1. Make sure VTGO-PC is set up as a unique device in CallManager. In other words, don't try to register as an existing phone. VTGO-PC should be set as another phone, using the MAC address of the PC, and not a MAC address of an IP phone already existing in CallManager.
2. VTGO phone must be configured in CallManager as 7940, or 7960, or 7970 phone type. Please make sure that the same phone type is selected in VTGO (in Tools/Settings, Network tab).
3. Confirm that you have the correct CallManager address and MAC address in VTGO-PC (in Tools/Settings, Network Tab).

As a part of registration with hosted IP service provider, softphone will display "Press spacebar to continue" message. Once you do it, you should hear voice prompt "Enter your phone number followed by the pound sign" and "Enter your PIN followed by the pound sign". If you do not hear it, most likely audio stream is not reaching your PC.

You should verfiy your softphone settings. Go to Tools/Settings and select Network tab. Make sure you have "Run as Broadsoft client" is checked.

1. Verify the number being dialed.
2. Verify the dialing plan.

1. Another application may be using the audio device you are trying to use. Close all programs that are using the audio device and restart VTGO-PC.
2. Verify your Default sound device.
3. Try adjusting your audio settings. Refer to the Phone section in this user guide.

If you are using the Microsoft PPTP client for VPN connections to the office and do not to select "use default gateway on remote network setting", then you must tell the local client machine how it will route RTP/voice to other network segments. Let's assume the VPN server you log into is on the inside segment addressed as 192.168.30.0 and you want to be able to talk to an IP phone or softphone client that is located on the LAN segment addressed as 192.168.31.0. Do the following:

1. Have your LAN adminstrator set your dial-in profile to automatically assign you the same IP address when you login. In this example that address is 192.168.30.210. Then you can set the following route settings and forget about the details when you log in remotely thereafter.
   
2. Open a command window. Go to Start menu, click on the Run option, and type "cmd" without the quotes.
   
3. When the Command window opens type the following route add statements exactly:
   
   
   

   
   route add 192.168.31.0 mask 255.255.255.0 192.168.30.210 -p
   route add 10.10.0.0 mask 255.255.0.0 192.168.30.210 -p
   

4. Verify that these statements were executed properly with a route print command. Making these statements persistent (the "-p" suffix) means they will remain in place after rebooting. As long as your computer stays out of the office or off the local LAN everything should work. If you bring the computer in the office you should delete these entries.

The TDD/TTY feature is based on Cisco Text Relay capabilities introduced in IOS 12.4(6)T and higher. Please see Cisco documentation at http://www.cisco.com/en/US/docs/ios/12_4t/12_4t11/txtrly.html for more information. TDD/TTY terminal emulation between two IP blue softphones on the same network will work with any version of IOS.

Editing the jfw.ini file:

1. Using My Computer or Windows Explorer, browse your hard drive to the currently running version of JAWS and find the jfw.ini file in that folder.
   
2. Press ENTER to open.
   
3. You should find some lines that read:
   
   
      Synth1Name=eloq
   
   
      Synth1LongName=Eloquence for JAWS
   
   
      Synth1Driver=eloq
   
   
   The number doesn’t matter, it may be 1, 2, or 3, but it must be the same for all entries for Eloquence.
   
4. Add the following line after the driver line: Synth1Port=SB Live! Wave Device Of course, you need to make sure that the synth number matches the other lines, so that if the Driver line read:
   
   
      Sytn3Driver=eloq
   
   
   Then the port line would read:
   
   
      Synth3Port=SB Live! Wave Device
   
   
   The text after the = sign in the Port line comes from Control Panel/Sound & Multimedia/Audio tab It must be one of the entries that can be chosen for Preferred Playback device.
   
5. Save your changes and exit Notepad.
   

1. Download the file from
   
   ftp://ftp.freedomscientific.com/users/hj/private/eloq.zip
   
2. Unzip the zip file into the root of the active JAWS directory where you made the change to the jfw.ini file.
   
3. Restart JAWS and it should now be speaking from the sound card you wanted.
   
4. If not, make sure the entries are correct in the jfw.ini file and that your sound card is indeed installed correctly. Most audio and music production software allows you to select a sound device for it as well, so it can use one sound card while JAWS uses another.

VTGO-PC is licensed to each PC. You can the unregister the license by performing the following:

Make sure the PC you want to unregister is connected to the Internet.
Run the softphone.
Click the Help Menu "?"
Click on the "Unregister Softphone" item.

This action will send an unregistration request to the IP blue License server. If the request can be prosessed the license server will log the request and return an acknowledgement the softphone will revert to DEMO mode.

If you need to recover the license from a disabled machine contact IP blue Support via email to support@ipblue.com or by completing a technical support request form at http://www.ipblue.com/support_request.asp.

Please include the following information:
Your Name
Your company
License Key
Machine Name
MAC Address(es)

IP blue will unlicense the PC in our server and you will be able to reuse the license for the same softphone version on another PC.

VTGO-PC Login to Broadsoft M6 Telephony Platform:
1. Obtain latest version of Software:
Install Latest Version of VTGO-PC onto your PC. The latest version of VTGO-PC is downloadable from the IP blue website: href=http://www.ipblue.com/download.asp?product=vtgo
2. After Software installation, enter the Serial number that was provided either by your Service Provider or IP blue.

Open Tools -> Settings on the softphone.

3. Select the Use Primary TFTP Server address and input: (Check with Service Provider)

4. Select the Run as Tekelec (Vocal Data) Client checkbox

5. Enter the Primary VOISS Sever address: (Check with Service Provider)

6. Click Apply

7. Click OK
VTGO-PC will register with your Service Providers IP Soft Switch.


These steps will allow phone number registration on VTGO-PC:

1. Go off hook by pressing the space bar, or clicking the primary line button on the softphone or clicking the speakerphone or headset button on the softphone.

2. When prompted by the IVR system, Enter the 10 digit phone number issued followed by the # sign.

3. When prompted by the IVR system, Enter the PIN code, followed by the # sign.

VTGO-PC will then register again with the IP Soft Switch.

The softphone is now ready to send and receive phone calls.

(To enter a new profile after already registering with the IP Soft Switch type the code 588. This will prompt you to enter a new phone number. Follow procedure above.)

The VTGO-PC MSI or EXE Installer program will automatically open the required TCP and UDP Ports in the Windows Defender Firewall.


Third Party Software Client or Hardware based Network Firewalls may need a policy manually defined to permit required ports. Below is a list of the Softphone Components and ports utilized by VTGO-PC:

Softphone.exe
Shoretel Sky Softphone
Shoretel Sky HTTP Server
IPblue RTP Proxy (Service)


Port 53 UDP - DNS Hostname Resolution
Port 69 UDP - TFTP to download Device XML Configuration File from TFTP Server
Port 6970 TCP - HTTP to download Device XML Configuration File from TFTP Server
Port 2000 TCP - Call Control/ Signaling (Cisco Call Manager)
Port 12000 TCP - Call Control/ Signaling (Shoretel Sky)
Port 16384-32768 UDP - RTP Port Range for Voice Media Stream
Port 80 TCP - HTTP IP Phone Services
Port 389 TCP - LDAP Directory Support (if in use)
Port 21 TCP - FTP Call Recording Upload (if in use)

The softphone sends and receives voice packets on UDP port range 16384 thru 32768. The Softphone installer will configure the Windows firewall appropriately during installation on supported systems, but if you have a separate "personal firewall" enabled, you will need to ensure that UDP ports 16384-32768 are allowed for Softphone to work correctly. Note: this port range 16384-32768 can be restricted to another range of ports or locked down to just one port under the softphone settings.